Refund policy

Your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help. Please read our Refund Policy carefully before making a purchase.

Return Eligibility

Items are eligible for return within 14 days of the delivery date. To be eligible, items must be unused, in their original sealed packaging, and accompanied by proof of purchase.

For hygiene and safety reasons, opened skincare products cannot be returned unless they are faulty or were damaged upon arrival.

How to Initiate a Return

To start a return, please contact our customer support team at returns@purity.com with your order number, the item(s) you wish to return, and the reason for the return. Our team will respond within 2 business days with return instructions.

Customers are responsible for return shipping costs unless the item was received damaged or incorrect.

Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and applied to your original payment method within 7–10 business days.

Shipping charges from the original order are non-refundable unless the return is due to an error on our part.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 48 hours of delivery at support@purity.com and include a photograph of the item and packaging. We will arrange a replacement or full refund at no additional cost to you.

Exchanges

We currently do not offer direct exchanges. If you would like a different product, please return the original item (subject to eligibility above) and place a new order.

Sale Items

Items purchased at a discounted price during a sale or promotional event are final sale and are not eligible for return or refund unless they arrive damaged or defective.

Contact Us

For any questions about your return or refund, please reach us at returns@purity.com. We aim to make every experience with PURITY a positive one.